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Event Operations Supervisor

2 months ago

Miami, United States Biltmore Hotel Full time
Position Overview

The Event Operations Supervisor is responsible for driving hotel and event revenue, profitability, and guest satisfaction by managing event operations. This role entails overseeing the daily functions of the Event Department, providing support and direction to event staff to ensure seamless operations and a memorable guest experience. It is essential to uphold LQA and hotel standards concerning event management and guest service. This position demands strict compliance with departmental policies and procedures as outlined in the Biltmore Standard Operating Procedures (BSOPs).

Key Responsibilities
  • Oversee and manage event operations:
  • Coordinate event captains, supervisors, and service staff for optimal coverage during all events.
  • Participate in daily BEO meetings to align on event details.
  • Verify desired services and menu with relevant departments ahead of each function.
  • Conduct pre-event reviews with clients to confirm specifications and follow up to ensure accuracy.
  • Synchronize event timelines by coordinating with kitchen management and staff.
  • Manage food and beverage service during events, ensuring quality standards are met.
  • Complete purchase orders for event-specific items and maintain inventory of event equipment and supplies.
  • Monitor usage of event spaces and recommend adjustments to optimize overhead and maximize revenue.
  • Regularly inspect event facilities to ensure cleanliness and good repair.
  • Ensure guest satisfaction by supervising and coordinating event staff:
  • Review and adjust staff schedules based on event requirements; communicate details effectively.
  • Provide orientation and training for staff to meet performance expectations.
  • Ensure event spaces are set up according to client specifications, overseeing set-up staff and inspecting room conditions prior to events.
  • Communicate performance expectations and provide ongoing feedback to staff.
  • Lead monthly departmental meetings to foster communication and collaboration.
  • Develop and implement strategies to enhance staff engagement:
  • Manage the recruitment process to select qualified candidates.
  • Provide training and resources to empower staff in delivering exceptional service.
  • Encourage genuine hospitality and teamwork among staff.
  • Gather guest feedback, analyze management reports, and devise strategies for service improvement.
  • Maintain effective communication with all hotel departments.
  • Ensure compliance with event space policies and all relevant regulations.
  • Stay informed about programs and food and beverage events.
  • Adhere to Standard Operating Procedures (SOPs) as outlined in the Biltmore SOPs.
Qualifications

Education
  • High School diploma required; Associate's degree preferred.
Experience
  • Minimum of three years of progressive experience in a related field required.
  • Previous supervisory experience in a similar-sized event operation preferred.
  • Experience in food and beverage service is advantageous.
Skills
  • Proficient in speaking, reading, writing, and understanding English.
  • Ability to perform accurate mathematical calculations.
  • Strong communication skills for clear direction and feedback.
  • Attention to detail, speed, and accuracy in job functions.
  • Effective prioritization and organizational skills.
  • Ability to remain calm and resolve issues using sound judgment.
  • Ability to work independently and as part of a team.
  • Maintain confidentiality of guest information and sensitive data.
  • Basic to advanced computer skills, including typing and using office equipment.
  • Adaptability to a dynamic work environment and multitasking.
  • Willingness to work flexible hours, including weekends and holidays.
Physical Requirements
  • Ability to work indoors and outdoors in a fast-paced environment.
  • Physical stamina to stand, sit, or walk for extended periods.
  • Capability to lift and carry objects weighing up to 50 pounds.
  • Ability to communicate effectively with guests and staff.
  • Visual acuity for prolonged periods of computer use.
Success Factors
  • Team Player: Collaborates effectively with team members and other departments.
  • Guest Focused: Anticipates and responds to guest needs with warmth and professionalism.
  • Resourceful: Demonstrates initiative and efficiency in task completion.
  • Composed: Maintains professionalism under pressure.
  • Trustworthy: Exhibits reliability and integrity in all actions.
  • Time Management: Prioritizes tasks effectively to maximize productivity.
  • Listening: Practices active listening and values others' perspectives.
  • Leadership: Confidently guides and motivates staff to achieve high standards.
  • Dedication: Committed to quality and adaptable to changing priorities.
Licenses or Certifications
  • N/A


This job description outlines the essential functions and requirements of the position. It is not an exhaustive list of all duties that may be assigned. The role may evolve over time to meet the needs of the organization.