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Telecommunications Support Specialist

2 months ago

Encinitas, California, United States San Diego Firm Full time

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Telecommunications Lead Customer Support Representative at San Diego Firm.

About the Role: As a Telecommunications Lead Customer Support Representative, you will be responsible for providing exceptional customer service and support to our clients, focusing on customer service and sales. You will engage daily with consumers to assess their needs and provide consultation advice to meet their requirements.

Key Responsibilities:

  • Customer Service: Provide superior customer service and support to each individual, increasing customer retention and sales margins.
  • Consultation and Advice: Engage daily with consumers to assess their needs and provide consultation advice to meet their requirements.
  • Sales and Service: Process sales orders and completions, providing customers with all necessary information after the sale is closed.
  • Teamwork and Professional Development: Work within a team environment and independently to gain skills in different areas of the business and grow professionally.
  • Training and Development: Attend training sessions to increase client knowledge and stay up-to-date with sales tactics.

Requirements: To be successful in this role, you will need to have a customer-facing or sales background and be able to work in a fast-paced environment. You will also need to be able to communicate effectively with customers and colleagues.