Dining Services Call Center Representative

3 weeks ago


Schenectady, New York, United States Ellis Medicine Full time
Dining Services Call Center Representative Job Summary

The Dining Services Call Center Representative is responsible for providing exceptional customer service to patients, families, and staff. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:

  • Respond to customer calls in a timely and courteous manner
  • Provide optimal customer service and document call information
  • Communicate with patients, patients' families, and staff to ensure patient satisfaction
  • Visit unit floors to assist patients with meal orders
  • Monitor diet orders/changes and input supplements and tube feed orders
  • Provide assistance to others in the Dining Services Call Center when necessary
  • Collaborate with other departments throughout the organization
  • Follow the daily office work flow to maximize customer satisfaction

Requirements:

  • High School diploma or equivalent preferred
  • 1 year experience in a customer service setting preferred

Working Conditions:

The Dining Services Call Center Representative will work in a fast-paced environment with frequent interruptions. The ability to multitask and prioritize tasks is essential.

Ellis Medicine is an Equal Opportunity Employer:

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex/gender, age, national origin, disability, genetic information, predisposition or carrier status, military or veteran status, prior arrest, or conviction record, marital or familial status, sexual orientation, transgender status, gender identity, gender expression, reproductive health decisions, or domestic violence victim status.



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