Customer Experience Representative
3 weeks ago
Lovesac is committed to bringing total comfort to millions of homes through our innovative furniture solutions. Our mission is to provide peace of mind where others cannot, enabling people to continue investing in, adding to, and evolving their furniture instead of adding it to the landfill. We believe in building meaningful relationships, fostering a culture that celebrates individuality, and promoting love, inclusion, and happiness in all that we do.
The OpportunityWe are currently seeking a Sales Associate who will have a passion for our products and customers, creating a unique experience for them. As a Sales Associate, you will identify customer needs, utilize our proprietary selling process, and deliver exceptional customer service to meet or exceed sales targets.
What You'll Do- Demonstrate products, providing each customer with outstanding service and comprehensive knowledge of the entire product line.
- Offer additional financing options to customers, including but not limited to Lovesac credit card and secondary financing programs.
- Educate clients about current promotional offerings and products, maintaining knowledge of current promotions and products.
- Maintain inventory integrity, accuracy, and protect company assets at all times.
- Minimum of 1-2 years of related sales experience.
- Must be results-driven and utilize knowledge to meet or exceed KPIs and goals.
- Must have proven time management skills and quickly adapt to a changing business environment.
- Able to prioritize responsibilities with the appropriate level of urgency, able to listen and use information to solve problems, anticipate issues, and make correct decisions based on various situations.
The estimated salary for this role is between $15.00 and $16.00 per hour, depending on qualifications and experience. Additionally, employees receive a range of benefits, including flexible hours, paid time off, holiday pay, sales incentive programs, 401K matching contribution, health plan discount, employee assistance program, financial wellness tools, associate discounts, and pet insurance.
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