Front Desk Leadership Position

1 week ago


Herndon, Virginia, United States New Castle Hotels & Resorts Full time
Job Description:

New Castle Hotels & Resorts is seeking a highly skilled and experienced Front Desk Supervisor to join our team.

About the Role:

The ideal candidate will have at least one-two year of progressive experience at a hotel front desk or other customer-related position. A high school education, as well as some college-related coursework, is preferred. Good verbal and written English communication skills are required, with a second language being a plus.

This role requires proficiency in front office software and the ability to handle cash or credit transactions. Additionally, the candidate must be able to lift up to 20 pounds occasionally and/or up to 10 pounds frequently, with occasional assistance with luggage requiring up to 50 pounds of force.

Key Responsibilities:

  • Be Guest-Centric: Proactively address guest concerns, elevate their experience, and anticipate their needs.
  • Be Employee-Centric: Train new staff, help them with questions and concerns, and schedule them accordingly.
  • Be a Role Model: Lead by example, help others grow professionally, and facilitate upward progression.
  • Be a Safety & Security Agent: Follow established policies and procedures, report issues to maintenance and security.
  • Be the Manager on Duty: Available for duties as needed.

Estimated Salary Range: $45,000 - $55,000 per annum, depending on experience and qualifications.

About New Castle Hotels & Resorts:

We are a leading hospitality company dedicated to delivering exceptional guest experiences. Our team members are passionate about providing outstanding service and creating memorable moments for our guests.



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