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Customer Service Representative

2 months ago


Stanford, Kentucky, United States First Southern National Bank Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at First Southern National Bank.

This role is responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and secure messaging.

The ideal candidate will have excellent interpersonal and communication skills, with the ability to handle multiple calls and tasks simultaneously in a fast-paced environment.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide support for Digital Banking services, including mobile deposit, password resets, and mobile app troubleshooting.
  • Deliver account-related services, such as check orders, account-to-account transfers, and balance information.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
  • Stay up-to-date with banking products and services to provide accurate information to customers.

Requirements:

  • High school diploma or equivalent.
  • Prior customer service or banking experience is preferred but not required.
  • Strong communication and interpersonal skills.
  • Ability to work in a team environment and adapt to changing priorities.
  • Strong computer literacy and open to learning new applications.

What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.

First Southern National Bank is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful workplace culture.