Retail Customer Experience Manager
6 days ago
Retail Customer Experience Manager needed in North Palm Beach, FL. Join our team and provide exceptional customer service to ensure high levels of customer satisfaction and consistently meet sales goals.
About the Role:
This is an exciting opportunity to join a leading company in the paint and coatings industry. As a Retail Customer Experience Manager, you will be working closely with customers to understand their needs and provide tailored solutions.
Key Responsibilities:
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistent with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Salary Range:
$45,000 - $60,000 per year, depending on experience
Benefits:
A competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must be able to read, write, comprehend, and communicate in English
Must be able to read, write, comprehend, and communicate in Spanish
Preferred Qualifications:
Have a valid, unrestricted Driver's License
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
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