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Parent Services Manager
2 months ago
The Parent Services Manager is responsible for providing child care referrals to families in the service area. This role involves extensive customer service, data entry, and providing information about quality indicators. The Manager will provide support to parents, child care providers, and community partners, and contribute to the JLCP vision of ensuring that the community has access to and support for high-quality child care.
Essential Job Functions:- Provide child care referrals to families by phone, in-person, and on-site as needed.
- Maintain and manage database (ESCCM) to ensure all data points are recorded.
- Assist providers with updates to their ESCCM profile, at least annually.
- Follow-up with customers to determine if care was found and support additional needs.
- Research and schedule appropriate outreach events to inform parents and families about quality indicators.
- Develop a monthly newsletter directed toward parents with topics relating to early childhood and young children.
- Review and revise customer materials as needed, to inform parent choices.
- Conduct annual child care census and assist with annual needs assessment to determine child care supply, demand, and trends.
- Prepare and submit reports on referral, provider, and community statistics for state and local use.
- Complete support activities that ensure compliance with JLCP, CAPC, and contractual policies and procedures.
- Demonstrate Department commitment to equity, diversity, and community engagement.
- Handles other duties as may be required or assigned.
- Associate Degree in early childhood education, human services, or business preferred.
- 1-3 years in an office setting or regulated daycare facility.
- An equivalent combination of training and experience will be considered.
- Excellent communication and customer service skills (verbal and written).
- Comfortable making phone calls and interacting with the public.
- Above average computer skills (Microsoft Word, Excel, PowerPoint, Google email and applications, and database management).
- Knowledge of child care and/or early childhood terminology preferred.
- Ability to maintain accurate detailed records.
- Dedication and focused with the ability to prioritize, meet deadlines, and complete multiple tasks with a strong follow through.
- Creative and strategic thinker to help market and grow our programs/services.
- Ability to work as a member of a team and independently.
- Ability to be non-judgmental in working with diverse customers.
- Positive attitude and team player and cooperate with all JLCP and CAPC staff to provide quality services.
- Ability to take direction.
