Customer Service Ambassador

4 days ago


Watertown, New York, United States VCA Animal Hospitals Full time
Client Service Representative

We are seeking a highly skilled and compassionate Client Service Representative to join our team at VCA Animal Hospitals.

About the Role

The Client Service Representative is the face of our hospital, responsible for delivering exceptional customer service and ensuring a positive experience for our clients and their pets.

Key Responsibilities
  • Greet visitors, answer telephones, and guide clients and their pets to exam rooms.
  • Schedule and confirm appointments, as well as place outbound calls for follow-ups and prospective clients.
  • Present and explain fees, including processing payments, and recommend products and services.
  • Manage medical records, charts, reports, and correspondence, and maintain a clean and safe hospital environment.
  • Provide excellent customer service, answering questions and educating clients on animal care and husbandry.
What We Offer

We offer a competitive compensation package, including medical, dental, and vision benefits, paid vacation and sick days, 401(k), and generous employee pet discounts.

We are proud to be an Equal Opportunity Employer - Veterans / Disabled.



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