Insurance Agency Team Member
1 week ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Dallice Attaway - State Farm Agent. As a key member of our agency, you will play a vital role in generating exceptional client experiences that drive the growth and success of our business.
Key Responsibilities- Establish and Maintain Customer Relationships
- Build and maintain strong relationships with clients to understand their needs and preferences.
- Follow up with customers as needed to ensure their satisfaction and address any concerns.
- Provide Exceptional Customer Service
- Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate clients about insurance options and provide personalized recommendations.
- Collaborate with Agency Team Members
- Work closely with other agency team members to coordinate and deliver exceptional customer experiences.
- Communicate effectively with colleagues to ensure seamless service delivery and address any customer concerns.
- Insurance License
- Ability to obtain an active Property & Casualty and Life & Health Insurance License with the State of AL.
- Customer Service Skills
- Dedicated to providing exceptional customer service and ensuring client satisfaction.
- Able to effectively relate to customers, answer their questions, and anticipate their needs.
- Communication Skills
- Excellent communication skills to assist customers and coordinate with other agency team members.
- Proactive in problem-solving and able to think critically to resolve customer issues.
- Competitive Compensation
- Hourly pay plus commission/bonus structure to reward high-performing team members.
- Opportunities for Growth
- Growth potential and opportunities for advancement within the agency.
- Valuable Career Experience
- Paid time off (vacation and personal/sick days) to ensure work-life balance.
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