Customer Relations Associate for Commercial Insurance

1 week ago


Columbia, Kentucky, United States Brown & Brown Full time

Join Our Team at Brown & Brown Insurance

At Brown & Brown Insurance, we pride ourselves on fostering a culture that values meritocracy, encouraging self-motivated individuals who prioritize the needs of our clients. We are currently seeking a Customer Service Representative to become an integral part of our Commercial Lines Team.

Key Responsibilities:

  • Develop and strengthen relationships with clients across various levels within the organization, ensuring their needs are met through effective resource allocation.
  • Manage daily operations related to client accounts, ensuring a high standard of service.
  • Engage with decision-makers and technical representatives to facilitate smooth communication and problem resolution.
  • Proactively follow up on client inquiries and issues to ensure satisfaction.
  • Coordinate with internal teams to provide clients with relevant product offerings and solutions.
  • Maintain accurate records of sales activities and client interactions in our management database.
  • Prepare and present strategic proposals for client renewals and new business opportunities, aligning with client expectations.
  • Document all communications and maintain an organized follow-up system to track account activities.
  • Adhere to company policies and procedures while keeping management informed of significant account developments.
  • Stay informed about industry trends, legislative changes, and competitive market conditions.
  • Perform additional duties as required to support the team.
Qualifications:
  • Must possess a valid Property & Casualty Insurance License.
  • Comprehensive understanding of commercial lines insurance products and their applications.
  • Strong interpersonal skills with a friendly demeanor and a commitment to professionalism.
  • Exceptional written and verbal communication abilities.
  • Proficient time management skills with the ability to prioritize tasks effectively.
  • Strong problem-solving skills and the ability to meet deadlines.
What We Offer:
  • Opportunities for professional growth and advancement.
  • Competitive compensation based on experience.
  • Generous Paid Time Off policy.
  • Comprehensive benefits package including health, dental, vision, and retirement plans.
  • Employee Stock Purchase Plan.
We are proud to be an Equal Opportunity Employer, committed to diversity within our workforce.

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