Security Operations Center Analyst

3 days ago


Pontiac, Michigan, United States United Wholesale Mortgage Full time
Job Overview

United Wholesale Mortgage is seeking a highly skilled Security Operations Center Analyst to join our team. As a key member of our security team, you will be responsible for monitoring and operating security systems, responding to emergency situations, and providing excellent customer service.

Responsibilities
  • Monitor and operate security systems, including intrusion detection, fire alarm, access control, and CCTV systems.
  • Respond to emergency situations, including medical emergencies, severe weather, and fire events.
  • Conduct investigations on incidents and manage extensive inbound and outbound calls.
  • Complete daily activity logs and identify areas for process improvement.
  • Develop and implement security processes and asset protection standards to reduce risks and limit exposure to liability.
  • Provide excellent customer service and follow procedures for dispatching personnel.
  • Ability to work varying shifts, weekends, and holidays to support 24/7/365 coverage.

Requirements
  • Knowledge of Microsoft Office and social media platforms.
  • Demonstrated skill in the use of computers and software.
  • Strong writing skills and ability to project a professional demeanor.
  • Ability to recognize and report suspicious behavior and activity.
  • Prior Security Command Center experience and associate degree in a related field.
  • Ability to prioritize decisions based on multiple criteria and identifiable standards of policies and procedures.
  • Ability to work independently with little or no supervision.

What We Offer
  • Paid Time Off (PTO) after 30 days.
  • Additional parental and maternity leave benefits after 12 months.
  • Adoption reimbursement program.
  • Paid volunteer hours.
  • Paid training and career development.
  • Medical, dental, vision, and life insurance.
  • 401k with employer match.
  • Mortgage discount and area business discounts.
  • Free membership to our fitness center and wellness area.
  • Gourmet cafeteria and convenience store.
  • In-house Starbucks and Dunkin.


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