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Automotive Performance Coach Manager

1 month ago

Huntersville, North Carolina, United States Better Car People Full time
About Us

At Better Car People, we are committed to driving performance improvement through effective coaching, training, and strategic support. Our mission is to empower dealership teams to reach their full potential by providing innovative solutions and expert guidance.

Job Description

The Performance Coach Manager (PCM) is a dynamic and critical leadership role within our organization. This position acts as a working manager, bridging the gap between Better Car People management, Dealer Partners, and Performance Coaches (PCs) to ensure the effective communication and execution of our strategies and policies.

Key Responsibilities:
  • Act as the liaison between management and field teams, ensuring effective communication and strategy implementation.
  • Drive impact during onsite visits and participate in account calls as needed.
  • Ensure the achievement of the training program objectives and the delivery of quality results.
  • Facilitate Executive Summary Calls to maintain clear and timely communication.
  • Guide the team through Pre-Launch, Launch, and Sustainment phases, ensuring smooth transitions.
  • Uphold Better Car People processes and commit to delivering excellent service.
  • Identify training needs and collaborate with the Training Manager/Program Director to implement necessary training.
  • Offer ongoing coaching to Performance Coaches to enhance their performance and skill set.
  • Support and reinforce company directives within the PC team.
  • Develop individual training plans for each PC to elevate the overall capabilities of the team.
  • Work closely with the Program Director, Client Success, and Training team to address PC development opportunities.
  • Advocate for the use of training and technology tools, such as SmartPath, BDC Central, and Salesforce.
  • Drive sales of Better Car People products and services across the team, with a target of one upsold day per PC per month.
  • Provide motivation and support to the PC team, fostering a positive and productive work environment.
  • Serve as the communication bridge between the PC team and Account Managers to ensure alignment and effective collaboration.
  • Ensure timely escalation of account issues to the office as needed.
Qualifications:
  • Excellent communication and facilitation skills.
  • Strong leadership and motivational abilities.
  • Proven ability to coach and develop a team to achieve high performance.
  • Experience in managing multiple accounts and driving program objectives.
  • Familiarity with automotive industry processes and training tools.
  • Ability to travel as required to fulfill onsite responsibilities.
Benefits:
  • Competitive salary and performance-based incentives.
  • Health, dental, and vision insurance.
  • 401(k) plan with company match.
  • Professional development opportunities.
  • Positive and collaborative work environment.