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ServiceNow Application Engineer, Global

4 weeks ago

Denver, Colorado, United States Vantage Data Centers Full time
About Vantage Data Centers

Vantage Data Centers is a leading provider of data center services, committed to creating a workplace of inclusion, equity, respect, and acceptance. We celebrate diversity and strive to learn from each other's experiences.

Vantage powers, cools, protects, and connects the technology of the world's well-known hyperscalers, cloud providers, and large enterprises. With operations across North America, EMEA, and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency, and sustainability in flexible environments that can scale as quickly as the market demands.

Technology & Systems Department

The Technology & Systems Department at Vantage Data Centers is a hands-on team that specifies, purchases, configures, and maintains all networking and server hardware. We work closely with partner VARs to stay up-to-date on the latest technological changes, ensuring informed purchase decisions.

The IT department is always seeking to strike the best balance between technology, performance, and cost. Vantage Technology & Systems participates in designing each new data center building's networking infrastructure, including diverse pathways connecting to carriers, meet-me room hosting, wireless AP coverage, and more.

If you enjoy getting into the details and helping to design, build, and maintain IT infrastructure in a modern data center, then come work at Vantage.

Position Overview

The ServiceNow Application Engineer will play a key role in developing, maintaining, and maturing the ServiceNow platform. This includes contributing to technical design, configuration, and architectural definition. The ideal candidate will interact with key business units to discover, define, develop, and maintain workflows/solutions or capabilities.

The ServiceNow Application Engineer will promote continuous improvement processes and support the day-to-day ServiceNow platform. The ideal candidate will have developer experience on Customer Service Management (CSM), Configuration Management Database (CMDB), Strategic Portfolio Management (SPM), Field Service Management (FSM), Technology Provider Service Management (TPSM), and Business Continuity Management (BCM).

Essential Job Functions
  1. Closely partner with the ServiceNow leadership team to develop, maintain, and enhance the current ServiceNow system.
  2. Provide sophisticated knowledge of systems to ensure functionality meets customer requirements and serve as a resource for complex issues and solutions.
  3. Partner with internal users to identify business needs, develop system requirements, translate requirements into technical specifications, and develop the solution.
  4. Document new solutions and prepare the organization for implementation.
  5. Participate in ServiceNow upgrades.
  6. Work directly with other ServiceNow Developers to provide effective and quantitative enhancements and remediations.
  7. Conduct User Acceptance Testing (UAT), fix failures, conduct quality assurance checks, debug, and solve issues, and help determine solutions.
  8. Present release notes as items move to production for team awareness.
  9. Lead meetings, facilitate training, and assist in communicating and implementing new processes and solutions.
  10. Collect user feedback regarding system performance and work with the ServiceNow team to prioritize configuration requests.
  11. Interpret information, ideas, and instructions and communicate clearly and accurately both verbally and in writing.
  12. Ensure business solutions meet strategic goals through project management and analyzing functional and systems requirements and driving productivity.
  13. Perform system data audits and business analysis to identify Service Level Agreements and Key Performance Indicators to drive/support strategic business decisions.
  14. Prepare reports and dashboards for systems monitoring and to determine gaps and opportunities for improvement.
Job Requirements
  • 5+ years of direct experience developing ServiceNow solutions and supporting the day-to-day operation.
  • 3+ years of direct experience integrating ServiceNow with other solutions using REST APIs and Integration Hub.
  • 3+ years of direct experience working with the Identification and Reconciliation process.
  • 3+ years of direct experience coding in Java-Scrips, HTML, XML, and some Ajax.
  • 3+ years of experience with relational databases.
  • Proven understanding of systems and working with platforms such as Workday, Yardi, Procore, Primavera, etc.
  • Superb verbal and written communication skills; ability to speak to various partners with different technical skill levels and the ability to define requirements for developers.
  • Ability to learn and exhibit developer-level understanding and an understanding of Agile methodology; ability to define and document system requirements and workflows for developers.
  • Functional analyst who can lead meetings with both technical staff and user groups.
  • Solid project management and interpersonal skills; experience participating in technology and software projects is preferred.
  • Strong critical thinking skills and the ability to empathize with users to evaluate the user journey and determine opportunities for improvement.
  • Ability to analyze processes within a multi-functional organization; effective in implementing new and improved processes.
  • Ability to thrive in a fast-paced and ambiguous environment with quick deadlines and shifting priorities.
  • Possesses strong organization skills with the ability to handle various tasks.
  • ServiceNow Credential on: CMDB, FSM, ITSM/CSM, SPM are a plus.
Additional Details

This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.

Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses.

We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above-market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training, and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.