Residential Support Specialist

4 weeks ago

Brooklyn, New York, United States Cherokee Federal Full time
Job Summary

Cherokee Federal is seeking a highly skilled and compassionate Residential Aide to join our team at the City Sanctuary Facility. As a Residential Aide, you will provide ongoing support to all onsite services, assisting guests with their basic needs and working in conjunction with the case management team to monitor and provide appropriate basic services to families.

Responsibilities
  • Document all families, staff, and visitors entering and exiting the facility, complete census forms, report all incidents, and log all events.
  • Facilitate resident new admissions and move-outs.
  • Generate and submit nightly rosters and file all documentation relating to shift coverage.
  • Provide a professional greeting to all visitors and callers.
  • Ensure the lobby and front of the building are always cleared.
  • Prevent loitering in all areas within and surrounding the building in conjunction with security.
  • Assist with fire drills/emergency evacuations.
  • Assist custodial and security staff with the maintenance and security of the facility.
  • Distribute mail to families.
  • Facilitate room check and hourly rounds.
  • Facilitate the food distribution process, including receiving food delivery.
  • Implement all programmatic needs as necessary and outlined by the Site and Social Services Directors.
Requirements
  • High school diploma or equivalent or the equivalent combination of education and experience.
  • 1 to 2 years of progressively work experience in a housing or shelter program, services, and operations. Must have direct client services experience.
  • Spanish/English bilingual fluency required.
  • Strong customer services background.
  • Problem-solving skills.
  • Must be organized, have excellent verbal communication skills, and the ability to work collaboratively with families.
  • Able to prioritize and be accountable for timeliness to complete projects in a timely manner.
  • Possess sensitivity to the service population's cultural and socio-economic characteristics.
  • Ability to organize, multitask, and prioritize duties and responsibilities efficiently.
About Cherokee Federal

Cherokee Federal is a part of Cherokee Nation Management & Consulting (CNMC), a division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart.

To learn more about CNMC, visit cherokee-federal.com.

Cherokee Federal is a military-friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

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