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Customer Service Representative

2 months ago

Green Bay, Wisconsin, United States Nature's Way Full time

**Job Summary**

The Customer Service Representative is a key member of our team at Nature's Way, responsible for providing exceptional support to our customers. This role requires a strong understanding of our products and services, as well as excellent communication and problem-solving skills.

**Key Responsibilities**

• Provide front-line support to customers through various communication channels, including phone, email, and in-person interactions.

• Manage customer relationships by responding to inquiries, resolving issues, and providing solutions that meet their needs.

• Collaborate with internal teams to ensure seamless customer experiences and resolve complex issues.

• Stay up-to-date on product knowledge, company policies, and industry trends to provide accurate and informed support.

• Work effectively in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.

• Maintain accurate records of customer interactions, including feedback and concerns.

• Participate in ongoing training and development to enhance skills and knowledge.

**Requirements**

• High school diploma or equivalent required; degree in a related field preferred.

• 1-2 years of customer service experience in a retail or healthcare setting.

• Excellent communication, problem-solving, and interpersonal skills.

• Ability to work in a team environment and adapt to changing priorities.

• Strong product knowledge and understanding of customer needs.

• Proficiency in Microsoft Office and CRM software.

**What We Offer**

• Competitive salary and benefits package.

• Opportunities for professional growth and development.

• Collaborative and dynamic work environment.

• Recognition and rewards for outstanding performance.