Hotel Guest Services Assistant

3 weeks ago


Addison, Texas, United States Homewood Suites Addison Full time
About the Opportunity

We are excited to offer an exceptional opportunity for a Hotel Guest Services Assistant to join our team at Homewood Suites Addison. As a key member of our hotel staff, you will be responsible for providing exceptional guest service, managing front desk operations, and conducting thorough night audits.

Key Responsibilities:
  • Front Desk Operations: Manage the front desk area, ensuring efficient check-in/check-out processes, and provide exceptional guest service.
  • Night Audit: Conduct thorough night audits, balancing transactions, and preparing reports for management review.
  • Guest Communication: Respond to guest inquiries, resolve issues, and maintain a positive relationship with guests.
  • Team Collaboration: Work closely with the hotel staff to ensure seamless operations and achieve common goals.
Requirements:
  • Education: High school diploma or equivalent required; college coursework in a related field preferred.
  • Experience: At least 1 year of progressive experience in a hotel or related field, preferably with supervisory responsibilities.
  • Skills: Excellent communication and problem-solving skills, proficiency in Windows operating systems, and basic arithmetic functions.
Benefits

Our competitive benefits package includes:

  • Daily Pay
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

Estimated salary: $16.50/hour (based on location and industry standards).



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