Guest Experience Specialist

3 weeks ago


Addison, Texas, United States Hyatt House Addison Full time
Job Summary:

We are seeking a motivated and detail-oriented Guest Service Agent to join our team at Hyatt House Addison. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a smooth stay experience for our guests.

About the Role:

  • This role involves greeting and welcoming guests, managing front desk operations, and responding to guest inquiries in a timely manner.
  • You will be responsible for ensuring that all hotel standards are met, including maintaining accurate records and following cash handling and credit policies.
  • This position requires excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment.

Responsibilities:

  1. Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
  2. Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
  3. Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner.
  4. Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms.

Requirements:

  • High School diploma or equivalent required
  • College coursework in a related field helpful
  • Experience in a hotel or related field preferred
  • Computer experience required
  • Customer service experience preferred

Estimated Salary Range: $25,000 - $35,000 per year



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