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Branch Operations Supervisor

2 months ago

Fairview, Oregon, United States First Community Credit Union of Oregon Full time
Job Overview

Position Summary: The role of Assistant Branch Manager 1 is vital at First Community Credit Union and offers a fulfilling career with competitive compensation and comprehensive benefits. This position provides ample opportunities to deliver outstanding service while promoting a diverse range of financial products and services. Successful employees who excel in referrals may qualify for monthly incentives. An enthusiastic and personable individual will have the chance to demonstrate their relationship-building abilities to enhance the banking experience for our members.

Key Responsibilities:

  • Oversee the sales and delivery of Credit Union products and services to both new and existing members, including processing consumer loans, establishing new accounts, and promoting the use of technology.
  • Assist in managing branch operations, ensuring effective communication of information and directives from leadership to staff, thereby maintaining smooth operations and meeting member service expectations.
  • Develop a comprehensive understanding of all staff roles within the branch, periodically working in these positions to provide support during peak times.
  • Monitor branch financial performance, including loan and membership growth, and actively participate in setting and achieving branch objectives aligned with company goals.
  • Ensure compliance with established loan policies and procedures, making sound recommendations for loans that exceed designated lending authority.
  • Maintain adherence to all applicable Credit Union policies at the branch level, managing security and reporting any discrepancies to the appropriate supervisor.
  • May receive training as a Mortgage Loan Officer and assist in gathering preliminary information to expedite member requests.
  • Ensure that branch audits and compliance meet the Credit Union's standards.
  • Complete required compliance training promptly and adhere to all relevant regulations.
  • Demonstrate the ability to balance ATMs and other operational equipment, troubleshoot basic issues, and provide training to others as necessary.
  • Assist in managing operational expenses to optimize service quality for members.
  • Foster positive communication between members and branch staff, as well as among branch employees.
  • Supervise all employees within branch operations, including monitoring work schedules and addressing related issues.
  • Contribute to the development and delivery of training content for sales, service, and compliance to support staff growth and operational efficiency.
  • Participate in the hiring process by assisting with interviews and providing recommendations.
  • Support the evaluation process for employees, recognizing exemplary performance and recommending salary adjustments to senior leadership.
  • Facilitate disciplinary actions when necessary, following approval from administration.

Expectations:

  • Willingness to perform any assigned duties beyond the essential functions outlined above.
  • Represent the Credit Union with integrity and trust at all times.
  • Effectively handle various situations related to members, staff, and management.
  • Exhibit problem-solving skills and decision-making capabilities within the scope of responsibility.
  • Provide exceptional service and promote teamwork throughout the organization.
  • Maintain a positive attitude, professional demeanor, and the ability to manage multiple tasks simultaneously.
  • Possess a working knowledge of Microsoft Windows applications and demonstrate strong computer literacy.
  • Stay informed about and implement any regulatory changes as directed by leadership.
  • Propose innovative strategies to enhance operations within the area of responsibility.
  • Attend all mandatory meetings unless prior approval is obtained.
  • Adhere to assigned work schedules, which may extend beyond standard branch hours.

Working Conditions:

  • Occasional lifting and carrying of items weighing up to 60 lbs.
  • Potential exposure to safety risks.
  • Some business travel may be required.
  • Extended periods of sitting or standing may be necessary.
  • Repetitive motions and extensive keyboarding may be involved.

Equal Opportunity Statement: First Community Credit Union is an equal opportunity employer committed to diversity, equity, and inclusion. All qualified individuals are encouraged to apply and will receive full consideration for employment regardless of race, color, age, sex, religion, veteran status, national origin, sexual orientation, disability, or any other classification protected by applicable law.