Hardware Store Operations Manager
3 weeks ago
About the Role:
We are seeking an experienced Hardware Store Operations Manager to join our team at Elliott's Hardware.
Job Summary:
The Hardware Store Operations Manager will be responsible for leading our store operations in the absence of salaried management, ensuring that all activities run smoothly and efficiently. This role involves exemplifying our company culture, providing aggressive customer service, and effectively leading store associates.
Responsibilities:
- Exemplify and ensure our company culture remains forefront in daily business, while keeping associates informed about store and company expectations and news.
- Ensure aggressive customer service is defined to associates and demonstrated as part of total store operations to exceed customer expectations.
- Supervise other associates as assigned.
- Maintain a high level of enthusiasm, commitment, and energy, and motivate other associates to do the same.
- Provide appropriate solutions to customer queries.
- Keep up-to-date on all current programs, company procedures, and communicate them to all team players.
- Properly coordinate merchandise orders to keep up with sales trends and customer demands.
- Complete cycle counts in a timely manner and reconcile any inventory discrepancies.
- Demonstrate leadership and adhere to our company's Mission, Vision, and Values.
- Train all incoming new associates in product knowledge, selling skills, and customer service.
- Maintain the appearance of the sales floor and stock areas, including stocking product.
- Create merchandise displays to improve sales and ease of shopping.
- Work with other associates to complete tasks and achieve budgeted goals.
- Clean the store and exterior areas of the facility.
- Help identify and correct safety problems or hazards.
- Complete price shops and price changes in a timely manner.
- Must be certified in all areas of the store, including inside and outside forklifts, DOT, gate, receiving, and service desk.
- Must complete the HCI product knowledge course, be able to complete opening and closing procedures, and master all store customer service skills.
- Other functions as assigned by her/his supervisor.
Requirements:
To be successful in this role, you should have:
- Leadership and problem-solving skills.
- Good oral/written communication skills to effectively interact with customers, vendors, and other associates.
- Understanding of aggressive customer service and teamwork.
- Ability to develop management and organizational skills.
- Ability to understand and interpret data presented in statistical or numerical form and use it effectively in assessing and coordinating store operations.
- Detail-oriented and able to handle multiple tasks in a fast-paced environment.
- Ability to climb up and down ladders, reach, bend, twist, kneel, lift up to 50 lbs., handle large odd-shaped items, and stock items in overhead areas.
What We Offer:
This is an hourly position with eligibility for gain-sharing on store performance. While there are no guarantees for career progression, we promote from within and consider internal candidates with experience.
Elliott's Hardware complies with all applicable equal employment laws, including the Americans with Disabilities Act. Qualified individuals with a disability may request reasonable accommodation from the company.
Salary: $60,000 - $80,000 per year, depending on experience.
Location: Our store is located in [insert location].
Estimated Salary: $65,000 per year.
Benefits: We offer a competitive benefits package, including [insert benefits].
How to Apply: Please submit your application, including your resume and a cover letter, to [insert contact information].
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