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Customer Service Representative

2 months ago


West Nyack New York, United States Veolia Full time
Job Overview

At Veolia, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team.

**Job Summary:**

As a Customer Service Representative, you will be responsible for providing exceptional customer service to our water utility customers. You will handle customer inquiries, resolve issues, and provide information on our services and policies.

**Key Responsibilities:**

* Handle customer calls, emails, and in-person visits in a professional and courteous manner
* Respond to customer inquiries and resolve issues related to billing, meter reading, and account management
* Process payments and maintain accurate records
* Collaborate with internal teams to resolve customer issues and improve customer satisfaction
* Maintain knowledge of Veolia's services, policies, and procedures
* Perform other duties as assigned

**Requirements:**

* High school diploma or equivalent required
* 1-2 years of customer service experience in a utility or related industry
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and meet productivity standards
* Basic computer skills and knowledge of customer service software

**What We Offer:**

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

**Shift Work Requirement:**

Monday - Saturday

If you are a customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.