Customer Service Representative

4 weeks ago


West Nyack, New York, United States Veolia North America Full time

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Veolia North America. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Handle customer inquiries and resolve issues related to billing, meter reading, collections, and payments.
  • Process and maintain customer account records, including meter-related information and field orders.
  • Operate office machines and customer service software to efficiently manage customer interactions.
  • Provide excellent customer service, responding to customer calls, emails, and in-person visits in a professional and courteous manner.
  • Work collaboratively with other departments to ensure timely resolution of customer issues.

Requirements:

  • High School Diploma or equivalent required.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Basic computer skills and knowledge of customer service software.

What We Offer:

  • A comprehensive benefits package, including paid time off, health insurance, and a 401(k) plan.
  • A competitive salary and opportunities for career growth and development.
  • A dynamic and supportive work environment with a team of professionals dedicated to delivering exceptional customer service.

Veolia North America:

Veolia North America is a leading provider of water, waste, and energy management services. We are committed to delivering exceptional customer service and creating a positive impact on our communities.



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