Customer Service Representative

1 month ago

West Nyack, United States INTERCOS Full time

About Us

Imagine the innovation and expertise behind the worlds leading cosmetic brands, brought to you by a distinguished Italian company with a legacy of excellence. Since 1972, Intercos Group has been at the forefront of color cosmetics, pencils, nail polish, skincare, and personal care products. We pride ourselves on being the only cosmetics manufacturer that combines top-tier quality and advanced technology with a global reach and a personalized touch.

With 15 commercial offices and 15 production facilities across 12 countries, Intercos Group brings a local approach to a global stage. We continually set the standard for beauty, crafting exceptional product lines for brands worldwide. As one of the largest suppliers in the cosmetics industry, we are a leading force in the research, development, and production of beauty products, shaping the future of the industry with every season.

Position Summary

The Customer Service Representative manages client accounts and supports both supply chain and commercial teams, based at our West Nyack, NY facility.

Essential Functions

  • Develop, issue, and have weekly communication with clients utilizing open order reports
  • Process and manage customer orders from order entry, raw material procurement, planning/production, quality status, and lastly shipment
  • Verify order accuracy, pricing, lead time and coordinate any necessary changes with clients directly
  • Provide exceptional customer service and support to ensure customer satisfaction
  • Partner with Project Management team following product development to ensure successful transition to replenishment order
  • Work with various internal departments confirming proper communication, time mgt, documentation, product scheduling, troubleshoot issues & finalize orders.
  • Manage customer complaint flow from entry, return, rework, and shipment
  • Other duties as assigned.

Job Qualifications

  • Bachelors degree preferred in Business Administration, Supply Chain Management, or a related field
  • 3+ years of experience in manufacturing, ideally within the cosmetics industry
  • Proficiency in Microsoft Office; SAP experience preferred
  • Strong organizational and follow-through skills
  • Ability to multitask and prioritize effectively
  • Excellent customer service and maintenance skills
  • Effective time management abilities
  • Outstanding interpersonal communication with both internal teams and external customers
  • Team-oriented with a commitment to company values

Job Benefits

Health Insurance: Comprehensive medical, dental, and vision coverage

Retirement Plans: 401(k) plan, often with company matching

Life Insurance: Coverage for employees in the event of death or disability

Paid Time Off (PTO): Vacation days, sick leave, and personal days

Holidays: Paid company holidays and floating holidays

Professional Development: Training programs and opportunities for career advancement

Performance Bonuses: Annual merit increase and/or bonus based on individual performance

Company Events: Team-building activities, social events, and company outings

Employee Assistance Programs (EAPs): Confidential counseling and support services for personal and professional issues.

EEO

Intercos Group is committed to creating a diverse and inclusive workplace where everyone is valued and respected. We believe that a wide range of perspectives and experiences enhances our innovation and success. We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to any of these characteristics. We are dedicated to providing a work environment that is free from discrimination and harassment and promotes equal opportunity for all.

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