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Order Processing Specialist

2 months ago

Westborough, Massachusetts, United States United Site Services Full time

About United Site Services:
United Site Services stands as the premier provider in comprehensive site solutions, dedicated to fostering partnerships that empower our clients' project and event achievements. Our extensive industry knowledge, commitment to process excellence, and focus on corporate responsibility form the core of our value proposition, each reinforced by effective, best-practice initiatives.

Our accomplishments are driven by the commitment and collaboration of our diverse workforce, which encompasses field technicians, customer service agents, sales experts, and operational specialists. Every team member plays a crucial role in delivering a smooth and dependable experience for our clients.

By becoming a part of United Site Services, you will engage with an organization that prioritizes continuous enhancement, teamwork, and excellence in all facets of our operations.

Position Overview:

The Order Processing Specialist provides exceptional customer service through prompt and precise order entry and management.

Key Responsibilities:
  • Accurately enter a significant volume of orders with meticulous attention to detail.
  • Thrive in a dynamic environment with a strong emphasis on quality and precision.
  • Assist the Sales team, internal departments, and clients by performing various tasks such as order entry, modifications, pricing validation, product management, account updates, and payment processing.
  • Conduct necessary audits on incoming orders to ensure completeness, accuracy, and adherence to company policies.
  • Establish new accounts, contracts, and purchase orders; maintain a customer database; prepare reports; and conduct account reconciliations as needed.
  • Communicate professionally with interdepartmental personnel to ensure timely and accurate workflow.
  • Provide confirmations of completed orders back to the relevant parties.
  • Engage in the order entry call queue to support sales personnel with urgent orders while they are in the field.
  • Offer consistent feedback to management aimed at fostering continuous improvement.
  • Perform additional duties as assigned.
Qualifications:
  • Strong customer service orientation.
  • Ability to work collaboratively within a team.
  • Excellent organizational skills.
  • Effective communication abilities.
  • Proficient decision-making and problem-solving skills.
  • Outstanding written and verbal communication skills.
  • Capability to manage multiple tasks simultaneously.
  • Robust analytical and decision-making capabilities.
  • Proficient in PC applications (data entry, Microsoft Office suite). Familiarity with Microsoft Navision and knowledge of the company's equipment and services is advantageous.
Physical Requirements:
  • Ability to sit while answering calls or responding to emails.
  • Use of hands and fingers to handle, control, or feel objects, tools, or controls.
  • Repetitive movements when entering data.
  • Visual acuity to see details of objects that are a few feet away.
  • Clear speech for effective communication.
  • Ability to comprehend spoken language.
  • Focus on a single source of sound while filtering out others.
  • Ability to hear and distinguish between different sounds.
  • Visual differentiation between colors, shades, and brightness.
Benefits Summary:

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:

  • Paid Holidays & Time Off (pro-rated for part-time employees).
  • Medical/Pharmacy Coverage.
  • Dental Insurance.
  • Vision Coverage.
  • Employer-Paid Short-Term Disability.
  • Employer-Paid Long-Term Disability.
  • Employer-Paid Basic Life & Accidental Death and Dismemberment Insurance.
  • Voluntary Life & Accidental Death and Dismemberment Insurance.
  • Voluntary Spousal Life Insurance.
  • Voluntary Dependent Life Insurance.
  • Hospital Indemnity, Accident, and Critical Illness Insurance.
  • Commuter/Transit Account.
  • Healthcare Flexible Spending Account.
  • Dependent Care Flexible Spending Account.
  • Health Savings Account.
  • 401(k) Plan with Employer Match.
  • Employer-Paid Employee Assistance Program (EAP).
  • Employee Discounts.
Pay Transparency Statement:

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by geographic location, job-related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

EEO Statement:

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.