Administrative Claims Coordinator
2 days ago
LHH Recruitment Solutions is seeking a highly skilled Administrative Assistant Claims Clerk to join their team in Reno, NV. The ideal candidate will have prior experience with logistic or medical claims and be flexible with working overtime and some holidays.
Key Responsibilities:
- Ensure timely and accurate execution of assigned responsibilities.
- Maintain accurate and thorough records in proprietary systems.
- Communicate effectively with service members, vendors, and Transportation Service Providers (TSPs) to ensure client satisfaction.
Primary Objectives:
- Ensure timely, accurate, and complete execution of assigned responsibilities.
- Maintain accurate and thorough records in proprietary systems.
- Communicate effectively and collaborate with service members, vendors, and TSPs.
Duties and Responsibilities:
- Track and maintain department KPIs and accuracy ratings.
- Enter voucher payable information into various systems.
- Handle office tasks such as typing, faxing, mail distribution, and phone messaging as required.
- Update tasks daily in the claims system.
- Perform entry and updates of shipment information as needed.
- Respond to customer calls and correspondence, providing excellent service and escalating concerns when necessary.
- Maintain timely contact with customers.
- Accurately invoice customer shipments using multiple invoicing schedules and systems.
- Update schedules, logs, and tasks on a daily basis.
- Perform other duties as assigned.
Requirements:
- High school diploma or equivalent (HSED) required.
- 1+ year of customer service experience required.
- Claims experience preferred.
- Strong quantitative, analytical thinking, and problem-solving skills.
- Proficient in data entry with a typing speed of 50 WPM.
- Business communication skills (verbal, written, interpersonal, and listening).
- Ability to perform basic math calculations, including multiplication and percentages.
- Ability to work independently and as part of a team.
- Ability to maintain confidentiality with tact and discretion.
- Strong organizational skills and attention to detail.
- Proficiency in Microsoft Office (Excel, Word, Outlook) at a basic level.
- Intermediate skills in Microsoft Office (SharePoint, Outlook, Excel) preferred.
Benefits:
- Medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan.
- Paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer:
- LHH Recruitment Solutions is an Equal Opportunity Employer/Veterans/Disabled.
Company Information:
- The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements.
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