Client Support Specialist 2

2 weeks ago

Seattle, Washington, United States Grange Insurance Association Full time


Become a part of our mission at Grange Insurance Association, a company dedicated to providing insurance solutions for families, farms, and businesses for over a century. Our headquarters is located in Seattle, and we proudly serve clients across six Western states.

Our goal is to deliver financial security through high-quality products and exceptional service, ensuring our clients experience peace of mind.

Recognized by Forbes as one of America's Best Insurance Companies, Grange offers a rewarding career path where our employees enjoy an average tenure of over 10 years.


What We Provide:

Compensation Range:
$19.46 – $25.00 per hour

Salary ranges may differ based on geographic location, relevant experience, education, certifications, and seniority compared to peers in similar roles.

Note that there is no assurance that an offer will be at the top of the posted range based on salary analysis.

Flexible hybrid work schedule – 2 days per week in the office required
Comprehensive medical, dental, and vision coverage
401(k) plan with company matching
Employer-sponsored long-term disability, basic life insurance, and AD&D
Discretionary profit-sharing and bonuses
Fully subsidized transportation card for employees
Complimentary parking
Education reimbursement opportunities
Wellness reimbursement program
On-site fitness facilities
Employee Assistance Program

Key Responsibilities:
Address inquiries and resolve issues that do not necessitate an agent's license, directing customers to the appropriate resources as needed.

Investigate billing accounts for discrepancies and assist clients with payments and various billing transactions, including changes to electronic funds transfer, payment plans, and due dates.

Identify and communicate transactions and their impact on policy premiums.
Accurately establish new claims in line with the Claims department's criteria.
Process billing breakdowns for agents and policyholders.
Utilize available reference materials and systems effectively to provide confident, accurate, and efficient information.
Prioritize and manage all incoming tasks and miscellaneous transactions.
Collaborate effectively with internal departments to resolve customer-related issues.
Exhibit behaviors aligned with our core values: forward-thinking, integrity, dependability, empathy, and relationship-building.
Complete licensing and continuing education requirements.
Assist with projects and special assignments as needed and perform other duties as assigned.

Qualifications:
Grange Insurance Association is an Equal Opportunity and Affirmative Action Employer, committed to fostering an inclusive environment for all employees. All qualified candidates are encouraged to apply.

A high school diploma or equivalent, along with 3 or more years of customer service experience, preferably in a high-volume call environment.

Ability to understand priorities and plan accordingly; organize and manage multiple tasks to meet deadlines.
Strong customer service orientation to support both internal and external clients.
Self-motivated with the ability to work independently while effectively coordinating with team members.
Demonstrates pride in their work and values their contributions to providing exceptional customer experiences.
Excellent verbal and written communication skills.
Proficient in PC skills, including the Microsoft Office suite, with the ability to learn new software quickly.
Ability to enter data accurately and efficiently with strong attention to detail.
Capable of handling confidential information and issues with discretion and judgment.
Knowledge of property and casualty products and lines of business, including departmental guidelines, processes, and procedures.
Personal Lines property and casualty producer insurance licenses are required shortly after training.

Grange Insurance Association is dedicated to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all aspects of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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