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Hospitality Operations Manager

2 months ago

Jersey City, New Jersey, United States LAZ Parking Full time
Job Description:

**Job Title:** Hospitality Valet Manager

**Company:** LAZ Parking

**Job Summary:** We are seeking a highly skilled and experienced Hospitality Valet Manager to oversee and manage the valet operations at various locations. The ideal candidate will have a strong background in customer service and experience in supervising staff.

Key Responsibilities:

  • Oversee and manage the valet operations at various locations, ensuring seamless and efficient service delivery.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Train and supervise valet staff, ensuring adherence to company policies and procedures.
  • Monitor and maintain valet equipment and supplies, ensuring optimal performance and efficiency.
  • Handle customer complaints and resolve issues in a timely and professional manner.
  • Conduct regular performance evaluations and provide constructive feedback to valet staff.

Requirements:

  • Minimum 2 years of experience in a supervisory role in the hospitality or customer service industry.
  • Proven track record of improving customer satisfaction and loyalty.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • High school diploma or equivalent required; bachelor's degree preferred.