Customer Service Representative

4 days ago


Wendell, North Carolina, United States Elements Massage Full time
Transformative Customer Service Experience

At Elements Massage, we're on a mission to create a thriving community where every client experiences the transformative benefits of massage therapy. We're seeking a passionate and energetic Customer Service Sales Associate to be the heart and soul of our studio, providing exceptional customer service while creating a relaxing environment.

Responsibilities:
  • Deliver exceptional customer service, ensuring a seamless experience from start to finish.
  • Handle phone calls, appointment scheduling, and client inquiries with a professional and friendly demeanor.
  • Sell our wellness membership program, ensuring clients understand the benefits and value.
  • Collaborate with our team of massage therapists and estheticians to create a cohesive and enjoyable experience for clients and staff.
  • Support day-to-day studio operations, including maintaining a clean, organized, and inviting atmosphere.
Qualifications:
  • A genuine passion for creating memorable experiences and fostering a vibrant, positive work environment.
  • Exceptional communication skills, both written and verbal.
  • Prior experience in sales or customer service, preferably in the wellness or spa industry.
  • Knowledge of MINDBODY is a plus.
  • Availability to work evenings and/or weekends.
  • A team player who takes pride in their work and is eager to contribute to the overall success of our studio and go the extra mile.
Benefits:
  • A competitive hourly wage, plus bonuses and commissions.
  • Opportunities for growth and advancement.
  • Medical and Dental benefits.
  • Complimentary monthly massage or facial sessions to keep you feeling your best.
  • Discount on retail skincare products.
  • A supportive and nurturing work culture, where team members are encouraged to learn, grow, and have fun together.
  • The chance to make a meaningful impact in people's lives by promoting wellness and self-care.


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