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Customer Service Representative

1 month ago

Southern Pines, North Carolina, United States Hamilton Beach Brands, Inc. Full time
Job Overview

Hamilton Beach Brands, Inc. is seeking a highly skilled Customer Service Representative to join our team in Southern Pines, North Carolina. As a key member of our consumer affairs team, you will be responsible for providing exceptional customer service to our retail consumers through various communication channels.

This is a salaried, overtime eligible role that requires a high school diploma or equivalent, six months of customer service experience, and excellent verbal and written communication skills. You will work in a fast-paced call center environment, answering and processing incoming phone calls, emails, and letters.

Responsibilities include:

  • Providing timely and effective responses to customer inquiries
  • Documenting customer interactions and resolving issues in a professional manner
  • Collaborating with team members to achieve customer satisfaction goals

Our company values a diverse workforce and is committed to providing a tobacco-free and drug-free work environment. We are an Equal Opportunity/Affirmative Action Employer and use E-Verify to confirm the employment eligibility of all newly hired employees.