Technical Services Specialist

4 weeks ago


Southern Pines, North Carolina, United States Hamilton Beach Full time

Job Summary:

Hamilton Beach Brands, Inc. is seeking a highly skilled Technical Services Technician to join our team in Southern Pines, NC. As a Technical Services Technician, you will provide technical support to third-party field technicians and end-users of Commercial products. Your primary function will be to troubleshoot and repair issues with our products, both in person and remotely.

Key Responsibilities:

  • Provide technical support to customers and service providers via phone, email, and video meetings.
  • Develop troubleshooting guides for our products.
  • Answer customer inquiries and provide product information.
  • Work with product development engineers to identify service parts.
  • Coordinate on-site service requests and process credit requests from our global service network.
  • Train teammates on new products and major revisions to existing products.

Requirements:

  • Associate's degree in engineering technology or equivalent work experience.
  • 2+ years of applicable work experience.
  • Ability to travel up to 10%.
  • Strong written and verbal communication skills.
  • Strong ability to troubleshoot and apply learned product knowledge.
  • Strong computer skills, especially in Microsoft Windows products.

What We Offer:

  • A comprehensive compensation and benefits package.
  • A tobacco-free and drug-free work environment.
  • A commitment to hiring and retaining a diverse workforce.
  • An Equal Opportunity/Affirmative Action Employer.


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