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Salon Director in Training: Lead the Way to Success

2 months ago

Roanoke, Virginia, United States Sun Tan City Full time
Job Summary

The Salon Director in Training plays a pivotal role in driving store performance, fostering superior client service, and maintaining operational excellence to meet or exceed established productivity goals.

Key Responsibilities:
  • Monitor and Manage Daily Operations: Oversee the daily operations of the salon in a fast-paced environment, ensuring seamless execution of tasks and activities.
  • Lead by Example: Demonstrate exceptional client-centric service and meet personal sales expectations, setting a high standard for the team.
  • Maintain a Professional Environment: Ensure the salon is impeccably clean and well-maintained, reflecting positively on the company's image.
  • Establish Clear Goals and Objectives: Set and communicate clear goals and objectives for team members, aligning with the company's overall vision.
  • Provide Coaching and Feedback: Offer regular coaching, training, and feedback to improve team members' daily performance and contribute to their growth and development.
  • Generate Sales Reports and Maintain Inventory: Prepare and analyze sales reports, manage inventory, and assist with other salon director functions to ensure optimal store performance.
  • Assist in Controlling Revenue and Expenses: Collaborate with the salon director to control top-line revenue and expenses, ensuring the store operates within budget.
  • Manage Staffing Levels: Help maintain proper staffing levels to ensure maximum productivity, excellent customer service, and controlled labor costs.
Requirements:
  • Management and Sales Experience: Possess relevant management and sales experience, with a proven track record of success.
  • Beauty Industry and Customer Service Experience: Preferably have experience in the beauty industry and/or customer service, with a strong understanding of client needs and expectations.
  • Basic Computer Skills: Demonstrate basic computer skills, including proficiency in Microsoft Office (Word, Excel, Outlook).
  • Effective Management Skills: Possess the ability to manage effectively in a fast-paced environment, handling multiple situations simultaneously.
  • Knowledge of Client Service Techniques: Have a solid understanding of client service techniques and operational practices, with a focus on delivering exceptional customer experiences.
  • Problem-Solving and Organizational Skills: Demonstrate strong problem-solving and organizational skills, with the ability to prioritize and delegate tasks effectively.
  • Leadership and Team Building Skills: Possess strong leadership and team building skills, with the ability to coach and mentor team members.