Customer Service Representative

3 weeks ago


Newburgh, Indiana, United States Evolv Inc Full time
About This Role

This is an exciting opportunity to join the Evolv Inc. Operations Department as a Customer Service Representative - Deployment. In this role, you'll provide technical and customer service support, working closely with merchants, customers, and internal teams to resolve issues and ensure smooth deployments.

Your primary responsibilities will include analyzing and resolving first-level technical inquiries, reviewing procedure notifications, and maintaining quality assurance evaluations. You'll also track merchant inquiries in our internal CRM, MAC, and provide follow-up to merchants throughout ticket progression.

As a valued member of our team, you'll have opportunities to contribute to process improvements, identifying areas for growth and increased efficiency. You'll work collaboratively with colleagues to achieve shared goals, staying up-to-date on product knowledge and best practices.

Evolv Inc. offers a competitive salary and benefits package, including hourly pay starting at $18.00, annual cost of living increases, and additional opportunities through promotion. We value our employees' growth and development, offering ongoing training and professional development opportunities.



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