Referral Coordinator

2 weeks ago


Arlington, Virginia, United States United Musculoskeletal Partners Full time
Job Summary

The Referral Coordinator is responsible for ensuring the effective management of all incoming specialist referrals and maintaining accurate and timely records in the electronic medical records (EMR) system.

Key Responsibilities
  • Manage external referral process and daily referral reconciliation gathering required information and documents needed, working them accordingly in compliance with established timelines.
  • Answer telephone calls and assist with scheduling and other needs based on the call type.
  • Participate in clinic and market education, training, and meetings as needed and/or required.
  • Communicate with outside physician offices when needed to clarify referral issues.
  • Communicate with clinical staff to promote team awareness.
  • Maintain knowledge and ensure procedures are followed including referral guidelines, and policies, privacy, and confidentiality.
  • Deliver quality customer service, managing the referral process professionally and in a timely manner maintaining professionalism and positive attitude with all internal and external customers/peers.
  • Work independently.
  • Ensure accuracy of electronic patient records; including registration information, demographics, current insurance information, specialist consults, hospitalization, ER visits, and community organizations related to their health.
  • Scan MRI's, surgery photos, outside medical records, and additional documentation into EMR system to support the patient referral.
  • Retain and utilize knowledge of insurance policies and procedures.
  • Perform other related duties as assigned.
Requirements
  • High School Diploma/GED or equivalent experience.
  • Computer literate, with strong keyboard skills and experience with electronic medical records system.
  • One or more years experience in communication with patients preferred.
  • Background in medical terminology, orthopedics, and ability to analyze medical situations for scheduling purposes preferred.
  • Familiarity with various health insurance plans and benefit eligibility processes preferred.
  • Strong written and verbal communication skills.
  • Pleasant speaking voice and demeanor, with strong customer service skills.
  • Neat, professional appearance.
  • Ability to multitask and excel in high pressure situations.
  • Ability to establish effective working relationships with patients, physicians, and other medical support staff.


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