Application Support Specialist
4 weeks ago
We are seeking a highly skilled Application Support Administrator to join our User Support Team. As a key member of our team, you will be responsible for providing technical support and troubleshooting for applications, ensuring optimal performance and minimizing downtime.
Key Responsibilities- Review incoming Help Desk tickets and provide timely technical support and troubleshooting for applications
- Assist in escalating unresolved issues and provide prompt feedback to internal customers
- Manage user access and permissions, ensuring data security and compliance with company policies
- Work collaboratively with cross-functional teams to resolve technical issues
- Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications such as Sagitta, BenefitPoint, ImageRight
- Experience working in a Help Desk environment such as ServiceNow
- Excellent attention to detail with proven organizational and time management skills
- Ability to work within a team environment and prioritize tasks in a fast-paced environment
- Strong communication and interpersonal skills
- Proficient with the Windows Operating Systems and MS Office products
- Some insurance agency experience preferred
- Knowledge of Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon
Marsh McLennan is a leading professional services firm that provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals. We value and respect the impact our colleagues make every day and offer a competitive total rewards package, including health and welfare benefits, tuition assistance, 401K savings, and other wellbeing programs.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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Application Support Specialist
3 weeks ago
Scottsdale, Arizona, United States Marsh LLC Full timeAbout the RoleWe are seeking a highly skilled Application Support Administrator to join our User Support Team. As a key member of our team, you will be responsible for providing technical support and troubleshooting for applications, ensuring optimal performance and minimizing downtime.Key ResponsibilitiesReview incoming Help Desk tickets and provide...
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Application Support Specialist
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Scottsdale, Arizona, United States Marsh LLC Full timeAbout the RoleWe are seeking a highly skilled Application Support Administrator to join our User Support Team. As a key member of our team, you will be responsible for providing technical support and troubleshooting for applications, ensuring optimal performance and minimizing downtime.Key ResponsibilitiesReview and respond to incoming Help Desk tickets in a...
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