Runway Support Specialist

7 days ago

Scottsdale, Arizona, United States Garmin International Inc Full time
Job Title: Runway Support Specialist

We are seeking a highly skilled and detail-oriented Runway Support Specialist to join our team at Garmin International Inc. in Scottsdale, AZ.

Job Summary:

The Runway Support Specialist will be responsible for providing 24/7 operational support and collaborating with airports and/or customers to ensure accuracy of information and proactively identify, report, and find effective solutions to issues.

Key Responsibilities:
  • Monitor all incoming and active NOTAMs (Notice of Airmen) for airports identified in runway database
  • Analyze NOTAMs/other data sources in order to maintain currency of runway database
  • Analyze incoming airport/runway data and filter appropriate information to pilots through NOTAM and into our aircraft performance systems/databases
  • Collaborate with airports or customers to ensure accuracy of information
  • Make decisions on priority and pertinence of information as it relates to aircraft performance
  • Proactively identify and report issues, working to identify solutions to aircraft performance
  • Establish relationships and work collaboratively and professionally with other Garmin team members to achieve goals/objectives
  • Provide afterhours support related responses and can initially join customer teleconference bridges
Requirements:
  • Associate's Degree in a business or technical discipline AND a minimum of 2 years relevant experience OR Bachelor's Degree in a business or technical discipline OR substantial demonstrated aeronautical knowledge that would allow the associate to complete the essential functions of the position
  • Excellent academics (cumulative GPA greater than or equal to 3.0 as a general rule)
  • Ability to build relationships across departments and interact efficiently with customers across the globe
  • Demonstrated strong and effective verbal, written, and interpersonal communication skills
  • Understands escalation procedures for service outages and/or customer concerns
  • Ability to set up Microsoft Teams live events and send out Customer Advisory Notices (MIM)
  • Possess a critical eye for fine details in both quantitative/qualitative process/procedures
  • Must be detail/solution oriented, organized, proactive and a driven problem solver with exceptional technical troubleshooting skills and a multi-tasker with the ability to prioritize and manage time in a fast paced, deadline-driven environment with minimal supervision
  • Experience and proficiency with MS Office Suite
  • Demonstrates familiarity with aeronautical source data for the analysis being conducted
  • Proficiency in numerical and arithmetic application for the role: Compiling data, using numbers in various formats, and utilizing this information to perform job-appropriate problem-solving and data entry
Preferred Qualifications:
  • Bachelor's Degree in business or technical discipline
  • A strong background working with NOTAM's
  • Private Pilot License
  • Previous work experience in air traffic control or aircraft dispatch

Garmin International Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

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