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Orthodontic Patient Coordinator
2 months ago
We are seeking a highly skilled and compassionate Orthodontic Patient Coordinator to join our team at Sunnybrook Dentistry & Braces, a Benevis company. As a key member of our front office team, you will be responsible for providing exceptional customer service to patients and parents, ensuring a positive and memorable experience for all.
Key Responsibilities- Customer Service: Provide quality customer service to patients and parents at check-in and check-out, ensuring a warm and welcoming experience.
- Patient Verification: Verify patient insurance eligibility and service limits to ensure accurate billing and payment processing.
- Appointment Scheduling: Schedule follow-up appointments and coordinate with the Orthodontic Financial Coordinator and Doctors to provide same-day care to patients.
- Communication: Ensure parents who are waiting are kept informed of the progress of their appointment or child, and maintain a clean and tidy waiting area and front desk area.
- Administrative Tasks: Assist with meeting the Ortho financial targets by ensuring schedules are full, and perform other administrative tasks as needed.
- Customer Service Experience: At least one year of customer service experience, preferably in a healthcare or retail environment.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with patients, parents, and staff.
- Attention to Detail: High attention to detail and organizational skills, with the ability to multitask and prioritize tasks effectively.
- Computer Skills: Proficiency in Microsoft Office and Internet Explorer, with the ability to learn new software and systems quickly.
- Competitive Compensation: A competitive salary and benefits package, including medical, dental, and vision insurance, 401K with match, and paid time off.
- Opportunities for Growth: Opportunities for professional growth and development, with a focus on teamwork, mutual respect, and cooperation.
