Customer Relationship Banker

3 weeks ago


Needham, United States Needham Bank Full time

About the Role:

We are seeking a skilled Customer Relationship Banker to join our team at Needham Bank. As a key member of our customer service team, you will be responsible for providing exceptional banking solutions and education to our customers.

Job Summary:

  • Provide personalized banking services to customers via phone, email, or in-person.
  • Analyze customer needs and provide tailored solutions to meet their financial goals.
  • Utilize industry knowledge to educate customers on banking products and services.
  • Responsible for resolving complex customer complaints and issues.

Requirements:

  • 2+ years of experience in customer-facing roles, preferably in banking or finance.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with multiple priorities.

Benefits:

  • Competitive salary: $55,000 - $65,000 per year.
  • Fully paid medical and dental insurance.
  • 401(k) plan with 8% bank match.
  • Paid time off (PTO) and holidays.
  • Bonus program.


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