Customer Care Center Specialist II

1 week ago

Needham, United States Needham Bank Full time

Job Descriptions:

This position provides customer service and banking solutions, education and information and issue resolution to our Needham Bank customers and communities via the Customer Care Center channel. A Customer Care Center Specialist will advise, advocate and deliver on the service and support needs of our customers. This position will go beyond processing simple account transactions to listen to and identify customer needs to efficiently complete requests, resolve problems and provide information on products and services. Customer Care Center Specialist should anticipate needs and resolve concerns with the goal of exceeding expectations, no matter how large or small the request. All service and support will be in accordance with regulatory compliance guidelines. The Customer Care Center Specialist II will identify the customer's service and banking needs and provide solutions to maintain and establish strong customer relationships.

ESSENTIAL DUTIES & RESPONSIBILITIES

+ Identify, support and resolve the service needs of customer calling into Needham Bank.

+ Understand which products/services will work best for our customer throughout the relationship and how to successfully resolve customer requests using available tools and resources.

+ Listen and understand the customers need and provide solutions for our customers.

+ Asks and answer questions, listen to what is said and not said to fully understand the need and provide the resolution to the customers' needs the first time.

+ Provide education to customers on how to conduct simple transactions through self-service technologies that benefit them.

+ Actively analyze/resolve complex problems through creative solutions.

+ Provide this support in a professional, fast-paced environment that requires accuracy, multi-tasking and effectively communicating resolutions in an efficient manner.

+ Demonstrate understanding of the multiple ways customer's bank using online and mobile technology, branch and contact centers and ability to educate and explain the services and channels so the customer needs will be met through the different channels.

+ Educate and explain features and benefits of bank products such as deposit, card products, loan servicing and mobile and online banking.

+ Complete general service request such as change of address, balance and transaction inquiries, loan inquiries, transfers, and card lost stolen and claims intake.

+ Resolve complex customer service inquiries and trouble shoot and provide resolution to digital banking issues

+ Address basic and complex loan inquiries and pay off questions.

+ Navigate multiple computer applications while interacting with customers.

+ Utilize all tools and resources available to resolve more complex customer issues.

Required Experience:

JOB REQUIREMENTS

+ Has 2 or more years of customer service experience, including experience handling difficult client situations.

+ Has a skilled level of proficiency with computers and current technology.

+ Better prepared if you have (desired skills and qualifications) 1+ year of experience in the banking/financial industry. 1+ year of experience working in a client service call center

+ Demonstrate ability to trouble shoot and problem solve.Highly motivated and can handle multiple tasks

+ Demonstrate and promote high ethical standards and behaviors

+ Strong customer service and problem-solving skills

+ Maintain a professional manner at all times

+ Has demonstrated a commitment to excellent attendance and proven reliability and can work the agreed upon schedule.

+ Has demonstrated being a dependable team-player attitude with an understanding that calls must be handled immediately.

+ Communicates effectively and confidently

+ Has demonstrated the ability to engage with customers - begin a conversation, anticipate questions, actively share information using plain language, build rapport and handle objections.

+ Must be comfortable receiving ongoing performance feedback and coaching.

+ Adaptable and embraces ongoing change and learning new technology/processes.

+ Perform additional duties as requested, needed or assigned

+ Fluent in written and verbal English communication skills

+ Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)

EDUCATION & EXPERIENCE

+ High school diploma or equivalency required

+ Knowledge of Banking preferred

+ Prior e-banking experience a plus

WORKING CONDITIONS/PHYSICAL DEMANDS

+ Normal business office environment

+ Customer Care Center specialists work in an inbound contact center that requires sitting and taking calls. Being available for our customer is a priority that creates a need to adhere to schedules to ensure customers have every opportunity to connect with a bank professional when they want to.

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.

At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.

Keyword: Customer Service, Banking

From: Needham Bank

  • Customer Care Center Specialist II

    6 days ago

    Needham, United States Needham Bank Full time

    Job Description This position provides customer service and banking solutions, education and information and issue resolution to our Needham Bank customers and communities via the Customer Care Center channel. A Customer Care Center Specialist will advise, advocate and deliver on the service and support needs of our customers. This position will go beyond...

  • Customer Service Representative

    4 days ago

    Needham, Massachusetts, United States Needham Bank Full time

    **About the Role:**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Center Specialist II. As a key member of our banking team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their needs are met.Responsibilities:Provide timely and effective...

  • Data Center Operations Specialist

    3 days ago

    Needham, United States Digital Realty Full time

    Job OverviewWe are seeking a highly skilled Data Center Operations Specialist to join our team at Digital Realty. This role will be responsible for ensuring the smooth operation of our data center facilities, including maintenance, repairs, and upgrades.About UsDigital Realty is a leading provider of data center and colocation solutions. Our global platform,...

  • IT Service Solutions Specialist

    2 weeks ago

    Needham, Massachusetts, United States Charles River Center Full time

    Job OverviewAt Charles River Center, we are seeking an experienced IT Service Solutions Specialist to join our team. This role is ideal for a highly skilled professional with a strong background in Active Directory and Azure AD.ResponsibilitiesThe successful candidate will design, deploy, and service technology solutions that address business needs. They...

  • Dayhab Specialist

    1 week ago

    Needham, United States Charles River Center Full time

    DAYHAB SPECIALISTRole Details:Are you ready to make a real difference in the lives of others? Join our dynamic team at the Charles River Center. We're on the lookout for empathetic and dedicated Direct Support Professionals who are committed to delivering exceptional care and service.As a Dayhab Specialist, you'll have the chance to engage with and support...

  • Dayhab Specialist

    1 month ago

    Needham, United States Charles River Center Full time

    DAYHAB SPECIALISTRole Details:Are you ready to make a real difference in the lives of others? Join our dynamic team at the Charles River Center. We're on the lookout for empathetic and dedicated Direct Support Professionals who are committed to delivering exceptional care and service.As a Dayhab Specialist, you'll have the chance to engage with and support...

  • Patient Care Associate

    3 weeks ago

    Needham, Massachusetts, United States Briarwood Rehabilitation and Healthcare Center Full time

    Briarwood Rehabilitation and Healthcare Center, a leading provider of rehabilitation and healthcare services, is seeking an experienced Patient Care Associate to join our team.Salary InformationThe successful candidate will be offered a competitive salary package, including:A generous base salary ranging from $38,000 to $45,000 per annum, depending on...

  • Dayhab Career Specialist

    1 day ago

    Needham, United States Charles River Center Full time

    We're on the lookout for dedicated professionals who can deliver exceptional care and service to individuals with disabilities. As a Dayhab Specialist at the Charles River Center, you'll have the chance to engage with and support individuals in meaningful ways.">Key Responsibilities:Providing Individual and Small Group Instruction: Offer personalized...

  • Bilingual Customer Service Specialist

    18 hours ago

    Needham, United States The Sherwin-Williams Company Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • Geriatric Physical Therapist Specialist for Senior Care

    2 weeks ago

    Needham, Alabama, United States BAYADA Home Health Care Full time

    Job SummaryBAYADA Home Health Care is seeking a dedicated Geriatric Physical Therapist Specialist to join our team in Needham, Massachusetts. As an integral member of our multidisciplinary healthcare team, you will provide high-quality patient care and optimize function and independence for older adults.About the RoleThis full-time opportunity involves...

  • Nurse Specialist

    3 weeks ago

    Needham, United States Mass General Brigham Full time

    Mass General Brigham, a leading healthcare organization in Massachusetts, is seeking an experienced Registered Nurse to join their team as a Nurse Specialist in Medical-Surgical care. With a strong focus on patient-centered care, we strive to provide the highest level of quality and service to our patients.About the RoleThe successful candidate will be...

  • Nurse Care Specialist

    3 weeks ago

    Needham, Massachusetts, United States Briarwood Rehabilitation and Healthcare Center Full time

    At Briarwood Rehabilitation and Healthcare Center, we are seeking a skilled Registered Nurse to join our team.Salary and BenefitsThe salary for this position is competitive and based on experience. In addition to the base pay, you will also be eligible for a $12,000 sign-on bonus for full-time employees and $6,000 for part-time employees. We also offer a...

  • Greenhouse Retail Specialist

    5 days ago

    Needham, United States Volante Farms Full time

    Greenhouse Retail SpecialistJoin Volante Farms, a family-owned business with a rich history in Needham, MA. Our sprawling garden center offers an incredible selection of plants, seasonal decorations, and locally grown produce. You will work alongside experienced staff to provide exceptional customer service, promote sales, and maintain a clean and organized...

  • Nurse Care Specialist

    2 weeks ago

    Needham, United States Mass General Brigham Full time

    About the RoleWe are seeking a skilled Nurse Care Specialist to join our team at Mass General Brigham. As a Nurse Care Specialist, you will be responsible for providing exceptional patient care and support.About the JobThis is a 32 hours per week role, with a focus on delivering high-quality patient care in a dynamic and fast-paced...

  • Nurse Care Specialist

    3 weeks ago

    Needham, Alabama, United States Mass General Brigham Full time

    Mass General Brigham is seeking a skilled Nurse Care Specialist for a nursing role in Massachusetts.About the RoleJob Type: OngoingShift: 8 hours, daysHours per Week: 24As a Nurse Care Specialist at Mass General Brigham, you will be responsible for providing high-quality patient care and collaborating with a multidisciplinary team to achieve optimal...

  • Service Excellence Specialist

    2 days ago

    Needham, United States SharkNinja Full time

    Service Excellence SpecialistWe are seeking a highly skilled Service Excellence Specialist to join our team at SharkNinja. As a key member of our customer service department, you will be responsible for delivering exceptional support to our customers through various channels, including phone, email, and chat.Key Responsibilities:Providing Exceptional...

  • Physiotherapist - Long-Term Care Specialist

    3 weeks ago

    Needham, United States Reliant - Briarwood Rehabilitation and Healthcare Center Full time

    OverviewWe are seeking an experienced Physiotherapist to join our team at Reliant - Briarwood Rehabilitation and Healthcare Center. As a Physiotherapist, you will play a vital role in helping our patients achieve their rehabilitation goals.About the RoleThis is a 13-week contract position with guaranteed hours. You will be working as part of a dynamic...

  • Seeking Compassionate Toddler Care Specialist

    2 days ago

    Needham, United States Wyndy LLC Full time

    Job Title: Seeking Compassionate Toddler Care SpecialistWyndy LLC is searching for a compassionate and dedicated toddler care specialist to care for a young child in Needham, MA. Salary: $18-$22 per hour.Job Description: As a toddler care specialist, you will be responsible for creating a positive and engaging environment for your little one. This includes...

  • Compassionate Care Coordinator Specialist

    2 days ago

    Needham Heights, Massachusetts, United States Riverside Community Care Full time

    About the Job OpportunityWe are excited to offer a challenging and rewarding Compassionate Care Coordinator Specialist position at Riverside Community Care in Needham. This role requires a highly skilled and empathetic professional to provide comprehensive care coordination services to children and families.The ideal candidate will be able to work...

  • Nurse Specialist

    2 weeks ago

    Needham, United States Mass General Brigham Full time

    Mass General Brigham is currently seeking a highly skilled Nurse Specialist to join their team in Needham, Massachusetts.About the RoleThe ideal candidate will have at least 1-2 years of experience in psychiatric nursing and hold a valid current MA RN license. As a Nurse Specialist, you will provide direct and indirect patient care using the nursing process...