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Customs Processing Agent

2 months ago

Tempe, Arizona, United States DHL Express Full time

Why Choose DHL? At DHL, we recognize that our employees' unique contributions are what make us the leading Delivery and Logistics Company globally.

Acknowledged as the No. 1 World's Best WorkplaceTM by Great Place to Work and Fortune Magazine

DHL is dedicated to fostering an environment that empowers every team member to maximize their impact on our operations. Our culture emphasizes personal commitment – to our organization, to one another, and to our global communities. We are devoted to being an exceptional workplace. Alongside competitive salary packages, our employees benefit from a variety of programs, services, and benefits that enhance their personal lives.

Embark on YOUR career with DHL...

We currently have an opening for a qualified Customs Documentation Specialist. In this role, you will ensure adherence to federal and international regulations governing the shipment, receipt, and documentation of imported goods while processing individual entries to Customs Border Patrol (US CUSTOMS). You will also calculate tariffs (taxes) and price conversions for merchandise imported from overseas. Additionally, you will be tasked with reviewing various documents such as invoices, bills of lading, and shipping statements to facilitate the release of incoming freight and address any delays.

Key Responsibilities:

  • Assist in planning and directing the flow of traffic to and from international destinations.
  • Accurately classify dutiable import/export shipments to ensure compliance with all governmental regulations.
  • Handle all requests for extensions, expirations, cancellations, and government entries.
  • Communicate with origin and destination locations regarding shipment status and special handling requirements.
  • Apply for Import/Export Permits and Certificates of Eligibility.
  • Maintain open communication with the department of foreign affairs.
  • May receive and distribute all incoming and outgoing correspondence.
  • Review online commercial invoices and other documents to determine the correct Harmonized Tariff Code for each commodity to ensure proper classification.
  • Possess knowledge of US Customs Regulations regarding Foreign Trade Agreements and other duty exemptions.
  • Exhibit attention to detail, organizational skills, and effective time management.
  • Process shipments through various online platforms for submission to FDA and US Customs to secure proper clearance.

Skills & Qualifications:

  • High School Diploma or Equivalent (Associate degree preferred).
  • Willingness to work overtime as required.
  • Minimum of 1 year experience in transportation or customs preferred.
  • Proficient in Microsoft Office (Word, Excel, Outlook), database, and web-based applications.
  • Strong oral and written communication skills, problem-solving abilities, and interpersonal skills; courteous and clear telephone voice.
  • Proficient with a 10-key calculator.

Employee Benefits & Incentives

DHL's benefits and incentive offerings are designed to provide a comprehensive experience for both employees and their dependents throughout their career and life journey. While specifics may vary, you will find that our benefits and rewards are among the best in the industry, including:

  • Competitive Compensation.
  • Bonus/Incentive Programs.
  • Retirement Savings – 401K with company match.
  • myShares - Voluntary plan to purchase discounted company shares.
  • Medical, Dental, Vision, and well-being programs.
  • Tuition Reimbursement.
  • Generous Paid Time Off – Starting at 4 Weeks (PT/FT).
  • Paid Leave.
  • Employee Discount Program.
  • Employee Assistance & Work-Life Program.
  • Outstanding training opportunities.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.