Technical Services Director

4 days ago


Portland, Oregon, United States Pacific Office Automation Full time
Job Title: Technical Services Director

About the Role:

Pacific Office Automation is seeking a seasoned Technical Services Director to oversee our Beaverton, OR branch. This key leadership position involves supervising a team of service technicians and fostering a collaborative environment that prioritizes customer satisfaction and business growth.

Key Responsibilities:

  • Supervise assigned service technicians to meet or exceed departmental profitability goals and optimize productivity.
  • Collaborate with the Branch Technical Manager on administrative tasks, talent acquisition, and promoting employee development.
  • Routinely demonstrate exceptional communication skills, building positive relationships with coworkers, customers, and vendors.
  • Meet or exceed performance metrics for various measurements, including call volume, incomplete calls, call-back rates, efficiency ratings, and average call duration.
  • Ensure inventory integrity by maintaining accurate line item counts and dollar value variance targets.
  • Stay up-to-date on technical knowledge for all products, recommending relevant training needs to the Field Service Manager.
  • Assist the Sales department with product demonstrations as needed and handle high-priority service calls when necessary.

Requirements:

  • Excellent written and verbal communication skills; strong customer service background.
  • Proven relationship management skills with customers, vendors, and internal stakeholders.
  • Demonstrated mechanical aptitude and proficiency in troubleshooting digital office equipment.
  • Strong organizational abilities with effective time management and conflict resolution skills.
  • Ability to work evenings and weekends during peak periods, if required.

Salary and Benefits:

We offer a competitive salary of $70,000 - $90,000 per year, depending on experience, along with an attractive benefits package that includes medical, dental, vision, life insurance, 401(k) matching, PTO, vacation, sick leave, FSA/HSA programs, and opportunities for career advancement within the company.

Why Choose Pacific Office Automation?

We strive to be a long-term employer, providing employees with ongoing training and certification opportunities to stay ahead in the rapidly evolving technology landscape. Our inclusive work environment celebrates diversity, ensuring every voice is heard and valued. As an equal opportunity employer, we welcome candidates from diverse backgrounds to join our team and contribute to our mission of delivering exceptional service and innovative solutions to our clients.


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