Hotel Front Desk Representative

2 weeks ago


Fort Lauderdale, Florida, United States Sheraton Suites Cypress Creek Full time
Job Summary

We are seeking a highly skilled and enthusiastic Hotel Front Desk Clerk to join our guest services team at Sheraton Suites Cypress Creek. As a key member of our team, you will be responsible for providing exceptional customer service, managing guest accounts, and ensuring a seamless experience for our guests.

Key Responsibilities
  • Provide warm welcomes and check-in/check-out services to guests, ensuring accurate key distribution and room assignments
  • Manage guest accounts, respond to inquiries, and resolve complaints in a professional and courteous manner
  • Perform regular bookkeeping duties, maintaining accurate and up-to-date guest information
  • Communicate effectively with housekeeping to ensure guest rooms are ready and meet high standards
Requirements
  • 1+ year of hotel industry experience or related job preferred
  • Proficiency in Microsoft Office and reservation management systems
  • Excellent time management, organizational, and customer service skills
  • High school diploma, GED, or equivalent
About Us

Sheraton Suites Cypress Creek is a professionally appointed, all-suite hotel located in the Cypress Creek Corporate Park. We offer a unique blend of comfort, convenience, and exceptional service to our business and leisure travelers.



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