Desktop Support Specialist
4 days ago
Job Title: Desktop Support Specialist
Job Summary: We are seeking a skilled Desktop Support Specialist to join our team at Tekfortune Inc. The successful candidate will be responsible for providing technical support to our clients, troubleshooting network and system problems, and implementing continuous improvement opportunities to drive efficiencies in service delivery processes.
Key Responsibilities:
- Provide technical support to clients via phone, email, or in-person
- Troubleshoot network and system problems to provide solutions to hardware/software defects
- Implement continuous improvement opportunities to drive efficiencies in service delivery processes
- Work with vendors and other infrastructure areas to coordinate service introduction and service change activities
- Identify chronic production incidents and escalate to problem management
Requirements:
- Bachelor's degree or technical certification in a related field
- 1 year of experience in information technology or a related field
- Excellent communication and customer service skills
- Ability to work in a team-oriented environment with minimal direct supervision
About Tekfortune Inc: Tekfortune Inc is a fast-growing consulting firm specializing in permanent, contract, and project-based staffing services for leading organizations in various industries. We are committed to providing exceptional service to our clients and are seeking a skilled Desktop Support Specialist to join our team.
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