Technical Support Specialist

5 days ago


Marysville, Washington, United States Tekfortune Inc Full time

Job Summary

We are seeking a skilled Desktop Support Specialist to join our team at Tekfortune Inc. As a key member of our support team, you will be responsible for providing technical assistance to our clients and ensuring the smooth operation of their computer systems.

Key Responsibilities

  • Diagnose and resolve hardware and software issues via telephone and remote support
  • Coordinate with vendors and support staff to resolve complex technical issues
  • Document and manage problems and work requests using our Call Tracking System
  • Work closely with support teams to develop and implement operational excellence procedures
  • Participate in cross-training and development programs to enhance skills and support capabilities

Requirements

  • Strong technical skills and knowledge of Windows, Mac, and other operating systems
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a team environment
  • Willingness to participate in ongoing training and development programs

About Tekfortune Inc

Tekfortune Inc is a fast-growing consulting firm specializing in permanent, contract, and project-based staffing services. We are committed to providing our clients with exceptional service and support, and we are seeking a talented Desktop Support Specialist to join our team.



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