Desktop Support Specialist

1 week ago


Marysville, Washington, United States Amaze Systems Inc. Full time
Job Title: Desktop Support Technician

We are seeking a highly skilled and experienced Desktop Support Technician to join our team at Amaze Systems Inc.

Key Responsibilities:

  • Provide high-level customer service to end-users across the site
  • Utilize the SNOW ticket tracking system to categorize, prioritize, and escalate issues as necessary
  • Analyze hardware and software problems, perform troubleshooting per approved procedures, and take corrective action
  • Perform hardware and software setup, configuration, and testing per current standards and approved procedures
  • Help create and maintain system support documentation
  • Maintain excellent ticket hygiene (SLA management of tickets and tasks) in ticketing tool
  • Ensure work is carried out within agreed Service Levels (SLA's)
  • Client on-boarding, transfers, and off-boarding efforts
  • Maintain high level of accuracy of AMDB
  • Availability during weekend and after hours as per rotational roster
  • Finish Projects (asset refresh etc) in a timely manner
  • Work on IMACDs and off-hours move requests
  • Work with the team lead to make the team lead successful and be a great team player
  • Help users facing issues with Mobile Devices
  • Show urgency in helping C-suite users and provide exceptional service

About Amaze Systems Inc.

Amaze Systems Inc. is an Equal Opportunity Employer (EOE), and does not discriminate based on age, gender, religion, disability, marital status, race, and also adheres to laws relating to non-discrimination on the basis of national origin and citizenship status.



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