Business Support Specialist

2 days ago


Marysville, Washington, United States Salish Network Full time
Job Title: Business Support Analyst

Salish Networks is seeking a highly skilled Business Support Analyst to join our team. As a Business Support Analyst, you will provide comprehensive support to business, residential, and Tribal Government operations to ensure efficient delivery of telecommunications, network, and broadband services across various platforms.

Key Responsibilities:
  • Provide prompt, effective, and professional communication with customers for service inquiries, trouble calls, and product information.
  • Maintain accurate and up-to-date customer records and assist in various departmental tasks to meet diverse business requirements.
  • Work collaboratively within a team to provide high-level customer service for business, residential, and tribal departments.
Requirements:
  • Minimum of four (4) years' experience supporting end users with at least one of the following services: voice, internet, cable television.
  • Minimum of four (4) years' experience working with ordering, trouble tickets, and billing systems.
  • Minimum of four (4) years' experience maintaining customer records, account information, and CPNI.
  • Minimum of four (4) years' experience working with outside vendors or companies for installations, changes, or repair of telecommunication services.
Preferred Qualifications:
  • Minimum of four (4) years' experience basic troubleshooting of technical equipment.
  • Ability to work well under pressure and within time restraints.
  • Ability to work with upset and/or frustrated individuals.
What We Offer:
  • A competitive salary range of $24.84 - $37.26.
  • A comprehensive benefits package.
  • The opportunity to work with a dynamic team in a fast-paced environment.

Apply now to join our team and take the first step towards a rewarding career with Salish Networks.



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