Medical Customer Service Representative

3 weeks ago


Flint, Michigan, United States Biolife Plasma Services Full time

At BioLife Plasma Services, we are committed to creating a safe and supportive environment for our donors and staff. As a Medical Customer Service/Phlebotomist, you will play a vital role in ensuring the success of our plasma donation centers.

Key Responsibilities:

  • Screen new and repeat donors, taking and recording vital signs and finger stick results.
  • Use our Donor Information System to prepare donor charts, maintain accurate records, and coordinate donor compensation.
  • Provide exceptional customer service, answering phones, greeting donors, and ensuring their safety and well-being.
  • Work collaboratively with the Plasma Center Manager to identify operational opportunities for continuous improvement and implement changes using company-approved procedures.

Requirements:

  • High school diploma or equivalent.
  • Ability to walk and/or stand for the entire work shift.
  • Will work evenings, weekends, and holidays.
  • Ability to lift up to 5 lbs. and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
  • Fine motor coordination, depth perception, and ability to hear equipment from a distance.
  • 1 or more years minimum experience working in a customer or patient-facing role is helpful.

What We Offer:

  • A purpose-driven work environment where you can make a difference in the lives of patients with rare diseases.
  • A comprehensive benefits program, including medical, dental, vision insurance, a 401(k) plan, and company match.
  • Opportunities for career growth and professional development.

Join our team and be part of a company that is transforming patient care through the development of novel specialty pharmaceuticals and best-in-class patient support programs.



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