Medical Customer Service Representative
3 weeks ago
At BioLife Plasma Services, we are committed to creating a safe and supportive environment for our donors and staff. As a Medical Customer Service/Phlebotomist, you will play a vital role in ensuring the success of our plasma donation centers.
Key Responsibilities:
- Screen new and repeat donors, taking and recording vital signs and finger stick results.
- Use our Donor Information System to prepare donor charts, maintain accurate records, and coordinate donor compensation.
- Provide exceptional customer service, answering phones, greeting donors, and ensuring their safety and well-being.
- Work collaboratively with the Plasma Center Manager to identify operational opportunities for continuous improvement and implement changes using company-approved procedures.
Requirements:
- High school diploma or equivalent.
- Ability to walk and/or stand for the entire work shift.
- Will work evenings, weekends, and holidays.
- Ability to lift up to 5 lbs. and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
- Fine motor coordination, depth perception, and ability to hear equipment from a distance.
- 1 or more years minimum experience working in a customer or patient-facing role is helpful.
What We Offer:
- A purpose-driven work environment where you can make a difference in the lives of patients with rare diseases.
- A comprehensive benefits program, including medical, dental, vision insurance, a 401(k) plan, and company match.
- Opportunities for career growth and professional development.
Join our team and be part of a company that is transforming patient care through the development of novel specialty pharmaceuticals and best-in-class patient support programs.
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