Enterprise Monitoring Team Lead
3 weeks ago
Chenega MIOS is seeking an experienced Enterprise Monitoring Team Lead to oversee the planning, implementation, and maintenance of our organization's network, systems, security, and application monitoring. This role involves leading a team of network and security operators and collaborating with cross-functional teams to deliver seamless monitoring services.
Responsibilities- Lead and mentor a team of network monitoring operators, providing guidance, training, and performance evaluation to ensure a high level of technical expertise and operational efficiency.
- Work closely with cross-functional teams, including Infrastructure, security, and applications, to align monitoring strategies with business objectives and support the implementation of new tools and applications.
- Monitor the customer's IT systems, network, servers, and applications 24/7 to proactively identify and resolve issues that may impact performance or availability.
- Respond promptly to alerts and notifications from monitoring tools, diagnosing problems, and implementing appropriate solutions.
- Collaborate with cross-functional IT teams to investigate and resolve complex technical issues, ensuring minimal disruption to business operations.
- Document and track incidents, including the troubleshooting steps taken and the resolution achieved, in a clear and organized manner.
- Escalate critical incidents to higher-level support teams or management as necessary, providing detailed information and recommendations.
- Participate in the development and maintenance of monitoring and alerting procedures, adjusting thresholds and settings to improve accuracy and responsiveness.
- Contribute to the creation and improvement of IT documentation, including standard operating procedures, troubleshooting guides, and knowledge base articles.
- Identify trends and patterns in system alerts and incidents, providing insights to prevent recurring issues.
- Perform routine checks and maintenance tasks to optimize system performance and prevent potential problems.
- Stay updated on industry best practices, emerging technologies, and security threats to enhance monitoring strategies and incident response capabilities.
- Bachelor's degree in computer science or a related technical discipline; andAdditional years of experience can be used in lieu of a degree
- 5+ years of relevant experience
- CompTIA Security+ required
- Active TS/SCI clearance with ability to obtain CI Poly.
Chenega MIOS offers a positive and supportive culture that encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
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