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Customer Service Representative

2 months ago

Springfield, Illinois, United States Digital Monitoring Products Full time

About the Role:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Digital Monitoring Products. As a key member of our Customer Service Team, you will be responsible for delivering exceptional customer service and support to our internal and external customers.

Key Responsibilities:

  • Provide excellent customer service and support via phone, email, and other communication channels.
  • Enter customer orders accurately and efficiently, ensuring timely and effective resolution of customer inquiries.
  • Provide customers with backorder and shipment information, including COD totals, status of order, and when necessary, request and follow-up on shipment tracking and/or proof of delivery.
  • Field customer requests and respond within the same day, documenting customer requests and problem resolution dates.
  • Maintain accurate and up-to-date customer records and files related to own work.

Requirements:

  • High school education, preferably supplemented by training in office procedures and skills, and keyboarding and 10-key skills.
  • Minimum of 2 years past experience in customer service (call center environment preferred).
  • Ability to convey competence, confidence, and empathy over the phone.
  • Ability to handle pressure situations with poise.

What We Offer:

  • A dynamic and rapidly evolving work environment.
  • A comprehensive benefits package, including medical, dental, 401k, life insurance, short and long-term disability, paid vacation/holidays, and more.
  • A free security system and free UPS shipping.

About Us:

Digital Monitoring Products is a diverse, innovative, and customer-focused company that values its employees and strives to create a positive and supportive work environment.