Customer Service Representative
17 hours ago
**About the Role:**
Waukesha State Bank is seeking a highly skilled Customer Service Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through phone, chat, and email.
**Key Responsibilities:**
- Answer customer inquiries regarding deposit accounts and loans, including balance inquiries and payment information.
- Open online applications for checking, savings, and certificate of deposits.
- Respond to online chats and emails in a timely and professional manner.
- Work collaboratively with the team to resolve customer issues and provide solutions.
**Requirements:**
- One year of experience in a customer service role in banking with knowledge of loan and deposit accounts.
- Excellent telephone customer service skills.
- Strong work ethic and ability to work independently.
- Desire to work in a fast-paced, team-oriented environment.
**What We Offer:**
- A casual and dynamic work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
**Equal Employment Opportunity:**
Waukesha State Bank is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.
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