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Payroll Specialist

2 months ago

Buffalo, New York, United States EBC HR & Payroll Solutions, Inc. Full time
Job Summary

We are seeking a highly skilled Payroll Specialist to join our team at EBC HR & Payroll Solutions, Inc. As a Payroll Specialist, you will be responsible for processing payrolls, coordinating with other departments, and ensuring timely and accurate payroll for clients.

Key Responsibilities
  • Payroll Processing: Process payrolls, including wage adjustments, benefits, garnishments, child support and liens, tax withholding, direct deposit, special withholdings, leave of absence and termination.
  • Payroll Scheduling: Establish payroll schedule and coordinate with other departments to ensure a timely and accurate payroll for clients.
  • Client Support: Resolve client problems to ensure accurate payroll reports and tax returns.
  • Record Keeping: Prepare vouchers, invoices, checks, account statements, reports, and other records and reviews with clients for accuracy.
  • Client Communication: Contact clients to set schedules to obtain payroll data, including salary adjustments, special payments, tax allocations and employee deductions or adjustments.
  • Conflict Resolution: Reconcile scheduling conflicts when holidays impact payroll.
  • Multi-Employer Payrolls: Process multi-employer and multi-state payrolls including garnishments, benefits, and taxes according to federal and state wage and hour regulations.
  • Client Retention: Provide quality client service to maintain a high rate of client retention.
  • Internal Communication: Correspond with Internal Business Partners to resolve client concerns regarding federal, state, and local tax agency related problems.
  • Knowledge Management: Provide accurate, valid, and complete information by using the right processes, policies, and procedures.
  • CRM System: Knowledge of CRM system to assist with management of clients.
  • Record Keeping: Keep records of customer interactions, process customer accounts, and file documents through various company software.
  • Knowledge Updates: Maintain knowledge of the payroll processing system and changes in wage and tax laws to advise clients.
  • Upselling: Identify opportunities to upsell EBC products and services to existing clients.
  • Administrative Tasks: Assist with other administrative tasks and projects as needed.
Requirements
  • Education: Associate degree in business, Accounting, or Finance.
  • Experience: One year of experience in relevant area.
  • Equivalent Experience: A combination of education and experience equivalent to above.
Preferred Qualifications
  • Payroll Experience: Experience with payroll processing systems - Asure and UKG products preferred.
  • Customer Service: Exceptional customer service skills.
  • Tax Knowledge: Knowledge of Federal, State, and Local tax and bank laws preferred.
  • Call Center Experience: Proven ability to work in a fast-paced, call-center environment preferred.
  • Organizational Skills: Strong organizational and interpersonal skills, and ability to maintain appropriate levels of confidentiality.
  • Self-Motivation: Ability to work with minimum supervision and be self-motivated.
  • Prioritization: Ability to organize and manage multiple priorities.
  • Communication Skills: Ability to effectively communicate with internal business partners across the organization.
  • Problem Solving: Demonstrated problem solving and analytical skills.
  • Attention to Detail: Strong attention to detail.
  • Communication Skills: Excellent verbal/written communication skills and ability to build effective professional relationships.
  • Microsoft Office: Proficiency with Microsoft Office (Word, Excel, PowerPoint, Access) required.